WARRANTY/RETURNS

ENO warrants their product(s) to be in good condition and free from defects in material and workmanship for a period of 2 years from the original sale date. All warranty issues are eligible for exchange. There will be no credits or refunds. Some product colors may not be available in which case we will replace at our discretion.

You may return any unused ENO product(s) within 10 days of delivery for a full refund. We will not accept anything we receive after this allotted time. ENO will only pay the return shipping costs if the return is a result of our error (you receive an incorrect or defective product). You will be contacted when we receive the returned product.

VERY IMPORTANT: A copy of your sales receipt must be included with any Warranty or Return!

Send to:
Eagles Nest Outfitters
2000 Riverside Dr.
Box 15 (mail to), Ste. 21 (ship to)
Asheville , NC 28804

Please contact our office (828-252-7808) if you have any concerns regarding Warranty and Return issues.

When you call our office, you will speak to a real live person!

With respectful use, your ENO products will last you a lifetime.

We suggest you remove sharp objects from your pockets before using the hammock, as they could potentially pierce your hammock. Also, refraining from smoking and using smoking devices when sitting in your hammock or shelter, this will prolong the life of your ENO gear.

Our hammocks are machine washable. We suggest you use a mild detergent and just hang it up to dry. Treat all other ENO products like you would a tent or similar camping gear-wash only when absolutely necessary and by hand.

Pillows are machine washable.