ENO Careers

ENO is seeking a hardworking and adaptive new team member to provide in-depth customer service to our consumer and wholesale customers. This position is full-time, in- office and will focus primarily on customer and dealer services including product knowledge support, order and shipping management, warranty evaluation, and ensuring a positive experience with customers that builds long-term brand loyalty. Customer Service Representative collaborates with the sales, marketing, finance, and product teams while reporting directly to the Executive team. 

DUTIES AND RESPONSIBILITIES 

• Accurately manage all orders and shipments throughout their lifecycle placed through the website, B2B, and inbound inquiries. 
• Assist customers and dealers with cancellations, revisions, refunds, and shipping discrepancies.
• Provide general customer support through webmail submissions and phone calls.
• Process and receive payments for consumer and wholesale customers.
• Evaluate and process consumer warranties.
• Provide systems support including logistics requests for all ENO teams/departments when necessary.
• Monitor all scheduled At-Once wholesale orders and work with sales reps/buyers to modify, cancel, or ship orders.
• Assist with establishing new wholesale customers and processing bulk orders by setting up accounts, product support, and order submissions.
• Work with ENO teams to maintain work area and equipment in a clean and orderly condition while monitoring office supplies.
  

QUALIFICATIONS

• Possess a high school diploma or GED equivalent.
• Ability to answer phone calls and email inquiries in a clear and concise manner.
• Ability to assist and provide solutions to consumers and wholesale customers.
• Experience with Microsoft Office, Outlook, Shopify, shipping platforms, CRM, B2B, EDI with general to advanced computer skills.
• Aptitude to work in a time-sensitive sales environment while maintaining detailed accuracy, performance standards, and a positive attitude.
• Work closely in a team setting to meet order deadlines and provide solutions to customers within a timely manner.
• Solutions oriented individual who enjoys taking initiative. Attention to detail and problem-solving skills.
• High emphasis on achieving superior customer satisfaction.
• Ability to handle challenging situations with customers while maintaining professional and positive customer service standards.
• Passion for assisting others.
  
  

NICE TO HAVE

• Passion for the outdoors with knowledge of ENO products 

BENEFITS

• Medical Insurance 
• Company Sponsored 401(k)
• Paid Time Off + Holidays
• Wellness Program
• Employee Discounts on ENO Products
• Outdoor Industry Pro Deal Access

HOW TO APPLY

• Please submit your cover letter and resume to the hiring team: jobs@enonation.com with job title in the subject line.

WORKING AT ENO

We are a group of hard-working people and outdoor enthusiasts who are constantly putting our products to the test and delivering “ahh” experiences to active consumers worldwide. As an employer, we live our brand values every day, supporting a reliable, playful, adaptive, honest, inclusive, and unconventional culture where employees can learn, thrive, and grow.

ENO is based in the beautiful Blue Ridge Mountains in Asheville, North Carolina. If you are an outdoor enthusiast, Asheville has world class mountain biking, hiking, boating, and climbing. We have an amazing culinary and art scene and are home to an amazing array of breweries.

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Eagles Nest Outfitters, Inc. is an Equal Opportunity Employer. Compensation is based on experience. Position open until filled.