ENO Careers

ENO is seeking a hardworking and adaptive new team member to provide in-depth customer service to our consumer and wholesale customers. This position will focus primarily on processing all eCommerce orders, fielding all warranty submissions, and working closely with all ENO departments to ensure timely and accurate order processing while reporting directly to the Customer Service & Sales Team leader.

DUTIES AND RESPONSIBILITIES

• Accurately ship all orders placed through the website daily while minimizing freight costs, maintaining inventory levels, and anticipating product shortages.
• Assist customers with cancellations, revisions, refunds, and shipping discrepancies.
• Provide general customer support through webmail submissions and phone calls.
• Process and receive payments for consumer and wholesale customers.
• Evaluate and process consumer warranties.
• Process consumer and wholesale orders from order submission to shipping via small parcel carrier or freight shipments.
• Work closely with R&D and Marketing team to monitor product issues and communicate common customer issues, questions, complaints.
• Provide systems support including logistics requests for all ENO teams/departments when necessary.
• Monitor all scheduled At-Once wholesale orders and work with sales reps/buyers to modify, cancel, or ship orders.
• Assist with establishing new wholesale customers by setting up accounts, product support, and order submissions.
• Work with ENO teams to maintain work area and equipment in a clean and orderly condition while monitoring office supplies.

JOB REQUIREMENTS

• Possess a high school diploma or GED equivalent.
• Ability to answer phone calls and email inquiries in a clear and concise manner.
• Ability to assist and provide solutions to consumers and wholesale customers.
• Experience with Microsoft Office, Outlook with general to advanced computer skills.
• Aptitude to work in a time-sensitive sales environment while maintaining detailed accuracy and performance standards.
• Work closely in a team setting to meet order deadlines and provide solutions to customers within a timely manner.
• Attention to detail and problem-solving skills.
• High emphasis on achieving superior customer satisfaction.
• Ability to handle challenging situations with customers while maintaining professional customer service standards.
• Passion for assisting others.

NICE TO HAVE

• Experience with Shopify and QuickBooks
• Passion for the outdoors with knowledge of ENO Products

HOW TO APPLY

• Please submit your resume to the hiring team (jobs@enonation.com)

BENEFITS

• Medical Insurance
• Company Sponsored 401(k)
• Paid Time Off + Holidays
• Wellness Program
• Employee Discounts on ENO Products
• Outdoor Industry Pro Deal Access

WORKING AT ENO

Do you love a challenge? We are a group of hard-working people and outdoor enthusiasts who are constantly putting our products to the test and delivering “ahh” experiences to active consumers worldwide. As an employer, we live our brand values every day, supporting a reliable, playful, adaptive, honest, inclusive, and unconventional culture where employees can learn, thrive, and grow.

ENO is based in the beautiful Blue Ridge Mountains in Asheville, North Carolina. If you are an outdoor enthusiast, Asheville has world class mountain biking, hiking, boating, and climbing. We have an amazing culinary and art scene and are home to an amazing array of breweries.

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Eagles Nest Outfitters, Inc. is an Equal Opportunity Employer.
Compensation is based on experience.
Position open until filled.