ENO HANGTOUGH™ GUARANTEE
ENO HangTough™ Guarantee
Limited Warranty for the United States
We take pride in and trust the products that we make. Under our Limited Warranty, Eagles Nest Outfitters, Inc. (“ENO”) warrants to the original end user purchaser that its new ENO product(s) will be free from defects in materials and workmanship and protected against normal use for a period of two years from the date of delivery when purchased from an authorized seller.
To submit a warranty claim, please complete the form below, and our warranty team will be in touch within 2-3 business days. Please do not send product(s) to ENO prior to receiving a warranty authorization.
PLEASE NOTE this warranty does not cover:
- UV damage (e.g., discoloration, brittleness)
- Elemental/accidental damage (e.g., damage from wind, burns, or animal bites)
- Damage caused by improper care or use inconsistent with ENO product setup instructions, safety requirements, and care recommendations (e.g., hanging over 18″, jumping, swinging)
- Normal wear and tear beyond the 2 year warranty duration
- Damage caused by after-market design modifications or alterations
- Lost/stolen product
- Products purchased from unauthorized sellers (e.g., Craigslist sellers, unauthorized third-party sellers on Amazon)
- Used or previously-owned products (e.g., products purchased from REI Garage Sale)
- Products where the product setup and care label has been removed from the product(s).
Please note that because ENO cannot control the quality of products sold by unauthorized sellers, this warranty applies only to products that were purchased from ENO or an ENO authorized seller in the United States of America, unless otherwise prohibited by law. ENO reserves the right to reject warranty claims from purchasers for products purchased from unauthorized sellers, including unauthorized Internet sites.
As part of our Limited Warranty, ENO is proud to offer product repairs when possible. If your product is not repairable, we will replace a product covered by this limited warranty. Common repairs include rope replacement, knot re-ties, cord lock replacement, compression strap re-stitching and stuff sack re-stitching. If the product is discontinued or no longer available, ENO reserves the right to replace the product with a current model.
For more information about how to use your gear and keep it in good condition please visit the applicable Setup and Care page unique to each product.
For more information about how we can help you recycle your ENO gear, please visit our ENO Recycling Policy page.
Returns & Exchanges
To learn more about our product return options and exchange policy for products purchased directly from ENO through the website, please visit our ENO Return & Exchange Policy page.
Submit Warranty Claim
To submit a warranty claim, please fill out the warranty form below or call 828-252-7808. You must provide (either through the form or otherwise) the name of the seller from whom you purchased the product, proof of purchase, a description of the claimed defect, an image of the setup instruction and product care label on your product, and supporting photos or videos. If you choose to mail us these items, postage will be at your cost.
If the initial warranty determination is approved, we will issue an RMA number for your shipment of the product to us. Please do not send the product to ENO without receiving an RMA. You are responsible for inbound and outbound shipping costs to ENO. We highly encourage retaining all tracking information from your chosen carrier as we are not responsible for lost inbound shipments.
Purchasing From Authorized Sellers:
If you have any questions about whether a seller is authorized to sell ENO products, please call our 828-252-7808.
Warranty Limitations Subject to Consumer Law:
There are no warranties which extend beyond those stated herein. Any implied warranties that may be applicable to ENO products, including implied warranties of merchantability or fitness for a particular purpose, are limited in duration to the duration of this warranty. Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. In no event will ENO be liable for any special, incidental, indirect or consequential damages relating to the ENO product (including any repaired or replacement product or component) or its use, whether based upon breach of this warranty, breach of contract, or strict liability. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation and exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.
Requesting a Copy of This Warranty:
If you would like a physical copy of this Warranty, feel free to print this webpage, contact us through the form, call us at 828-252-7808, or write us at 601 Sweeten Creek Industrial Park, Asheville, NC 28803, and we can send you a copy.
Last Updated: May 16, 2023