ENO SHIPPING POLICY
- Packages shipping to Hawaii, Alaska, and APO/FPO addresses that are 19 lbs / 304 oz and over are not eligible for free shipping. This includes but is not limited to: SuperNest Hammock, SuperNest SL Hammock, SoloPod Hammock Stand, SoloPod XL Hammock Stand, ENOpod Hammock Stand, SkyPod Hanging Chair Stand, and any combination of products at or exceeding 19lbs/304oz.
All packages are shipped from Western North Carolina. Please refer to the UPS map below for the estimated UPS transit time.
ENO is not responsible for lost or stolen packages. As UPS does not require a signature, we strongly recommend shipping to a secure location.
ENO will not refund shipping costs due to shipping delays.
All orders may be subject to sales tax.
Transit Times & Shipping Options
Standard Shipping – 2-7 business day transit, ENO will use UPS or USPS at our discretion. If the shipping address has any delivery limitations, it’s the customer’s responsibility to notify us before shipment.
UPS Ground – 2-6 business day transit, delivers Monday through Friday.
UPS SurePost – 2-7 business day transit, delivers Monday through Saturday. Allows delivery to PO Boxes!
UPS 2nd Day Air – Guaranteed 2 business day transit, delivers Monday through Friday. To receive product for the weekend, orders must be placed by Wednesday at 2pm EST for a Friday delivery.
UPS Next Day Air – Guaranteed 1 business day transit, delivers Monday through Friday. To receive product for the weekend, orders must be placed by Thursday at 2pm EST for a Friday delivery.
USPS Priority – 2-5 business day transit, delivers Monday through Friday. Available to Alaska, Hawaii, American territories and military addresses.
Orders that ship with the Standard Shipping option will be shipped within 24 hours of submission or the following business day. Orders placed Fridays after 2:00 pm EST will ship the following Monday. Expedited orders placed before 2.00 pm EST will ship same day and orders placed after 2.00 pm EST will ship the following business day. Day of processing and UPS/USPS pickup does not count towards days of transit. Pricing will be calculated based on location and weight. ENO does not determine shipping costs. Saturday delivery is not available. UPS is closed weekends and major holidays. Tracking information will be emailed to the email address on file at the time the order is processed. Please check all spam mail folders as this email is sometimes filtered. If you do not receive this information within 72hrs, please email email@example.com.